Joshua M. Berk

Indianapolis, IN 46237 | berk.josh@gmail.com | joshberk.com

---

• Agile Transformation - Pushing Agile @ Lilly since 2016, established and currently overseeing 6 SCRUM teams that all support different products. Currently scaling to adopt Agile across all IDS/IT areas and working with the Project Management Office on the strategy.


• DevOps & Support Transformation - Led the effort to evaluate our current model and contract and go through a formal RFP process to identify and establish a new model and agreement for working within our team and with our vendor partners


• Cloud Resume Challenge - developed strategy for upskilling IT employees with cloud services on AWS by partnering with our CTO to sponsor a "Cloud Resume Challenge" which gives employees a fun and engaging way to learn more about both AWS as well as modern best practices like CI/CD, Serverless, etc.


• Cloud Transformation - established and met 2 year goal of moving all ~30 products to SaaS or hosted offerings in order to reduce overhead and infrastructure management costs


• Customer Engagement Initiatives - organized and led our efforts to enhance product team's outreach via a strategy of using Yammer Groups, Customer Advisory Board meetings, and targeted Surveys


• Self-Service Initiatives - encouraged the team to develop more of a focus on shifting customer interactions to self-service through the use of knowledge articles, automated catalog requests, and educational discussions with key stakeholders


• Modernization of Products - many critical products were evaluated to determine where life cycle management upgrades/improvements could be made as well as basic enhancements to encourage things like self-service from our stakeholders


• Process Improvement and Alignment - successfully blended two teams with different process into one unified team with a singular process & program that encompasses 6 independent SCRUM teams and is flexible enough to keep adapting to the changing needs of the business

• People Development - Manage, coach, & develop a group of nine direct reports and help them grow professionally and technically.
• Created model for managing 20+ platforms across 8 agile scrum teams including Scrum of Scrums, engagement leads, and Operations lead.
• Evangelizing process - Champion DevOps culture, automation wherever sensible, and work with other areas to adopt agile principles.
• People Management - Maintain proper staffing across FTE and contractors including taking efforts to RFP & contributing to work orders, creating JDs, participating in interviews.
• Budgeting & Financials - Maintain financial commitments and complete budget forecast, actuals, ebuys, prepaids, business planning exercises, cost savings reviews, etc.
• Currently responsible for the following Enterprise Products: SalesForce, OpenShift, Heroku, GitHub (SCM, Actions, Adv. Security), Cloud Native CI/CD pipelines, Jenkins, Contentful, Atlassian (Jira/Confluence), Artifactory, SauceLabs, Slack, Everbridge, LucidChart, RoadMunk, Microfocus (ALM), Prisma, Synk, etc.

• Led team of Lilly and contract resources on large projects, improved intake process, delivered new products to the Enterprise, integrated existing products to form a more complete DevOps Toolchain, and helped improve our team’s processes.
• Fostered open communication across different business units to ensure alignment and adoption of new products including leading the Enterprise DevOps Forum.
• Managed indirect reports day to day, holding career development discussions, financial planning and budgeting exposure.
• Reviewed external best practices and shared insights with the team

• Led implementation and management of new self-service REST API service in ServiceNow and provided integration implementation and support as both a technical SME and process owner
• Coordinated, developed solutions, and implemented new functionality such as a secure field for storing data within task records, Self-service password resets for service accounts, migration to Knowledge v3, Service Desk Chat functionality, automated software deployment via SCCM, and efforts to automate catalog request fulfillment
• Stood up small agile team following SCRUM methodology within our team to automate existing swivel chair service requests as part of our Automated Request Fulfilment effort using REST, GraphQL, OAuth 2.0, etc.
• Performed SCRUM master and Sr. Developer duties and helped encourage more agile ways of working.
• Participated in and completed Data Analytics apprenticeship.

• Led implementation and migration to ServiceNow. Functioned as Scrum Master, Product Owner, Lead Administrator, and Overall ServiceNow lead.
• Developing and implementing solutions mainly around network devices such as layer 2/3 managed switches, firewalls, wireless controllers and AP’s, SAN management, and Hypervisor management

• Moderate to strong experience in managing Microsoft Server 2003 – 2012 R2 including SBS servers, out-of-band management (iLO, DRAC, etc). Experience with backup solutions like Veeam, BackupExec, CommVault, etc.
• Standing up Citrix environments as well as managing existing environments. Experience with XenCenter and publishing individual applications as well as full virtual desktops

---

---

• AWS Certified Cloud Practitioner and experience with IaC, Lambdas, S3 SPA, AWS CLI, AWS SAM CLI, CloudFormation, CloudFront, DyanmoDB, etc. (All used to create this resume @ joshberk.com).
• Very experienced communicator and comfortable speaking to large groups with a passion for leadership.
• Experience with developement and developer centric products and best practices including continuous integration, continuous deployment, containerization, git, automated testing, etc.
• Very experienced and familiar with Agile principals and DevOps culture
• Passion for learning and willingness to pick up new skillsets
• Extremely accountable with a drive to push projects and tasks to completion
• Strong ITSM background and extremely familiar with ServiceNow. ITIL Foundations Certified & ServiceNow Certified Administrator
• Prior experience writing JavaScript, Python, PowerShell, Bash scripts, etc.
• Previous experience with Windows Server management (DNS, DHCP, File Servers, Active Directory, SNMP/Nagios, SMTP, Group Policy), Citrix, Exchange, O365, migrations from on premise exchange to O365